Legal
Privacy Policy | KNM Property Group
How KNM Property Group collects, uses and protects your personal information when you browse our property listings, make an enquiry or buy or sell property with us in Kenya.
Last updated: 17 October 2026
Privacy at a glance
1
We collect only what we need
Contact details and property enquiry information so we can serve you.
2
We never sell your data
Your personal information is not sold to anyone, ever.
3
You are in control
You may ask to see, correct or delete your information at any time.
4
Kenyan law applies
We handle personal data in line with the Data Protection Act, 2019.
Overview
KNM Property Group (“KNM”, “we”, “us”) sells homes, land and commercial property to buyers and investors across Kenya. This Privacy Policy explains what personal information we collect through our website and in our dealings with you, why we collect it, and the choices you have.
By using our website or contacting us about a property, you confirm that you have read this policy. If you do not agree with it, please do not submit personal information through our site.
Who is responsible for your data?
KNM Property Group is the data controller for the personal information described in this policy. KNM Property Group is part of a group of companies, but each company is a separate business responsible for its own data.
Information we collect
We collect information in three ways: information you give us, information collected automatically, and information from other sources.
A
Information you give us
Name, phone number, email address, the property you are interested in, your budget and location preferences, and any message you send us.
B
Collected automatically
Device and browser type, IP address, pages viewed, time spent on pages and the website you came from.
C
From other sources
Details you share through WhatsApp, phone calls, property portals or referrals from partners where you asked to be contacted.
When you buy or sell property with us, we may also need identification and ownership documents. We collect these only when needed to complete a transaction, and we ask you to provide them through secure means agreed with your agent.
How we use your information
✓To respond to your enquiries and arrange property viewings
✓To match you with suitable properties and send you details you have asked for
✓To prepare and manage the sale or purchase of a property
✓To keep records and meet our legal and regulatory obligations
✓To improve our website, listings and customer service
✓To send you property updates or offers, only where you have agreed or the law allows, and you can opt out at any time
What we use
Why the law allows it
Contact and enquiry details
Your consent and our legitimate interest in responding to you
Transaction documents
Performing a contract with you and meeting legal obligations
Website analytics
Our legitimate interest in improving our services
Marketing messages
Your consent, which you may withdraw at any time
Who we share your information with
We do not sell or rent your personal information. We share it only where necessary and only with:
Our service providers
Website hosting, email, analytics and communication tools that help us run our business, under confidentiality terms.
Professionals in your transaction
Advocates, valuers, surveyors, banks and land registry officials, where needed to complete a purchase or sale.
Authorities
Government bodies, regulators or courts where the law requires us to disclose information.
Our sister companies. KNM Property Group is part of a group that includes N.M. Kamwendwa & Co. Advocates, CBD Property and Whitestone Auctioneers. We do not pass your personal information to these companies unless you ask us to introduce you, or you have given your consent.
Cookies and analytics
Our website uses cookies, which are small files stored on your device. They help the site work properly, remember your preferences and show us how visitors use our pages so we can improve them.
Essential cookies
Needed for the site to function, such as page navigation and security.
Analytics cookies
Help us understand which pages and properties are most popular.
Preference cookies
Remember choices you make, such as your search settings.
You can control or delete cookies in your browser settings. Blocking some cookies may affect how parts of the site work.
How long we keep your information
We keep personal information only as long as needed for the purpose it was collected, and to meet legal, accounting or reporting requirements.
Type of information
How long we keep it
Website enquiries that do not lead to a sale
Up to 24 months, unless you ask us to delete them sooner
Property sale and purchase records
As required by law, usually at least 7 years
Marketing preferences
Until you withdraw consent
How we protect your information
We use reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access and disclosure. These include secure hosting, restricted access to personal data and confidentiality commitments from our staff and service providers.
No method of transmission over the internet is completely secure. Please do not send sensitive documents such as ID copies or title documents by ordinary email or social media unless your KNM agent has agreed a secure method with you. If you suspect misuse of your information, contact us straight away.
Your rights under Kenyan law
Under the Data Protection Act, 2019, you have the right to:
Be informed and access
Know what personal data we hold about you and ask for a copy.
Correct
Ask us to correct information that is wrong or incomplete.
Delete
Ask us to delete your data where we no longer need it.
Object or restrict
Object to certain uses, including direct marketing, or ask us to limit how we use your data.
Withdraw consent
Withdraw consent at any time without affecting past lawful use.
Complain
Lodge a complaint with the Office of the Data Protection Commissioner (odpc.go.ke).
To use any of these rights, contact us using the details below. We may need to confirm your identity first, and we aim to respond within 30 days.
Children
Our website is meant for adults looking to buy or sell property. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, please contact us and we will delete it.
Links to other websites
Our website may link to other sites, including those of our sister companies. We are not responsible for their privacy practices, so please read their policies before sharing personal information.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top. This version was last updated on 17 October 2026.
Questions about this policy, or want to use your data rights? Our team is happy to help.
Company
KNM Property Group
Property sales across Kenya
© 2026 KNM Property Group. All rights reserved.
